Backstage login: Locked Out?

Just tried to access Backstage and am getting an error “Failed to retrieve user info”.

Changed my password - seemed to work OK but am still getting the error.

Sent a support request via the website and have received an “Undelivered Mail Return To Sender” with the following:

I’m sorry to have to inform you that your message could not
be delivered to one or more recipients. It’s attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<support@renoise.com>: Command died with status 13: "
/usr/share/otrs/bin/otrs.PostMaster.pl". Command output: Can’t locate
/etc/otrs/database.pmin @INC (@INC contains: /usr/share/otrs /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 27.
BEGIN failed–compilation aborted at /usr/share/otrs/Kernel/Config.pm line
37. Compilation failed in require at /usr/share/otrs/bin/otrs.PostMaster.pl
line 41. BEGIN failed–compilation aborted at
/usr/share/otrs/bin/otrs.PostMaster.plline 41.

Final-Recipient: rfc822;support@renoise.com
Original-Recipient:rfc822;support@renoise.com
Action: failed
Status: 5.3.0
Diagnostic-Code: x-unix; Can’t locate /etc/otrs/database.pmin @INC (@INC
contains: /usr/share/otrs /etc/perl /usr/local/lib/perl/5.14.2
/usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at
/usr/share/otrs/Kernel/Config.pm line 27. BEGIN failed–compilation aborted
at /usr/share/otrs/Kernel/Config.pm line 37. Compilation failed in require
at /usr/share/otrs/bin/otrs.PostMaster.plline 41. BEGIN
failed–compilation aborted at /usr/share/otrs/bin/otrs.PostMaster.plline
41.

Anyone know what’s going wrong? Any devs can assist?

chrs

Lloyd

Looks like it might be temporary? I got another password change email which I filled and managed to get backstage! :drummer:

Thanks for reporting. We’ll try to look into what might have happened.