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Problems with Renoise V3.1 x64 on Windows 10 x64


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#1 DMC

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Posted 05 January 2017 - 11:09

Hi guys,

 

Renoise does not run really stable on my new machine. When starting renoise, everything seems fine. Loading and playing a song works like a charme. Suddenly, my left monitor (I have a 2 monitor setup) goes black and windows prompts that there is a problem with the display driver. Everything what was displayed at the second monitor is now displayed at the main monitor. Renoise crashes immeditaly before or sometimes after that event. First thing I thought was some vst instruments going wild but I have only 2 vsts installed at the moment and the above written happens with songs where no vst is involved.

 

The described situation only happens with renoise involved and is not easy to reproduce because sometimes renoise runs for 2 or 3 hours without any sign of a problem. Other applications running fine on this machine.

Anybody has a clue what is going on here?

 

Thanks

Michael

 

 

The log says the following (machine specs below):

 

============================================================
Version : Renoise V3.1.0 (Jan  9 2016)
Date    : 2017-01-05
Time    : 10:15:23
OS      : Windows 10 (x86_64)
============================================================

CPU: Found 1 enabled unit(s) with 4 core(s) and 8 logical processor(s) per unit. 4 cores, 8 logical processors are enabled in total.

Application: Showing the splash window...
Application: Initializing the API...

IPP: Detected CPU type: 0x46

MIDI: Initializing DirectMusic...
MIDI: Failed to get the DirectMusicPerformance Interface (error: 80040154). Skipping DirectMusic devices...

Graphport: Initializing Freeimage...

System: Using 'C:\Program Files\Renoise 3.1.0\Resources\' as resource base directory...

GraphPort: Initializing DirectX...
GraphPort: Initializing the Font Engine...

ReWire Slave: ReWire engine link (Local Machine) is already installed and up to date...
ReWire Slave: ReWire engine link (Current User) is already installed and up to date...
ReWire Slave: ReWire Panel was initialized...
ReWire Slave: ReWire Slave mode failed to init (no master is running)...

ReWire Master: Successfully opened

Timer: Seems safe to use the 'QueryPerformance' counters...

Application: Start running...
Application: Loading the preferences...
Application: Init...

ScriptingTools: Initializing Scripting Tool: 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\Tools\com.renoise.ToolUpdater.xrnx\'...
ScriptingTools: Initializing Scripting Tool: 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\Tools\com.renoise.UpdateChecker.xrnx\'...

DspDevices: Registering native DSP effects...

Audio Plugins: Searching for VST plugins in 'C:\Users\Wildo\VSTPlugins\'

ASIO: Initializing
ASIO: Trying to open 'ASIO4ALL v2'
ASIO: LoadAsioDriver ... OK
ASIO: ASIOInit ... OK
ASIO: Using SampleRate 44100
ASIO: PostOutput is not supported
ASIO: FillDriverInfo ... OK
ASIO: InputBuffers: 2 available, 2 selected - Type 18
ASIO: OutputBuffers: 8 available, 8 selected - Type 18
ASIO: OutputLatency: 732, InputLatency: 732
ASIO: CreateBuffers ... OK
ASIO: ASIOStart ... OK
ASIO: Up and running

MIDI: Enumerating Windows MME MIDI devices...
MIDI: Adding MME out-device 'Microsoft GS Wavetable Synth'
MIDI: Finished device enumeration
MIDI: Creating MIDI server...

Application: Creating a new document...

MIDI: Loading MIDI actions from file 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\GlobalMidiActions.lua'...

Osc: Loading OSC actions from file 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\GlobalOscActions.lua'...

Player: Constructing...
Player: Creating slave threads...
Player: 8 threads enabled. 8 CPUs are available.
Player: Start running...

GUI: Creating the Document GUI...
GUI: Successfully constructed

Application: A new document was created.

GraphPort: Initializing in WindowedMode
GraphPort: Successfully initialized

Application: Init OK
Application: Enter MainLoop...

Application: Releasing the old document...

MIDI: Loading MIDI actions from file 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\GlobalMidiActions.lua'...

Osc: Loading OSC actions from file 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\GlobalOscActions.lua'...

Player: Constructing...
Player: Creating slave threads...
Player: 8 threads enabled. 8 CPUs are available.
Player: Start running...

GUI: Creating the Document GUI...
GUI: Successfully constructed

Application: Loading 'DemoSong - DBlue - Tension.xrns'.

MIDI: Loading MIDI actions from file 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\GlobalMidiActions.lua'...

Osc: Loading OSC actions from file 'C:\Program Files\Renoise 3.1.0\Resources\Scripts\GlobalOscActions.lua'...

Player: Constructing...
Player: Creating slave threads...
Player: 8 threads enabled. 8 CPUs are available.
Player: Start running...

GUI: Creating the Document GUI...
GUI: Successfully constructed

Application: Successfully loaded 'DemoSong - DBlue - Tension.xrns'.

GraphPort: Creating a surface of size 360,366 FAILED (DDERR_UNSUPPORTEDMODE)

Exception: Internal Error: Failed to create an offscreen surface with size 360,366

CrashLog: 00000000005FD640: ??? +00000
CrashLog: 0000000000000002: ??? +00000

Application: Caught an unhandled fatal exception (Thread: GUI)!
Application: Saving a backup...

GraphPort: Creating a surface of size 1782,22 FAILED (DDERR_UNSUPPORTEDMODE)

Exception: Internal Error: Failed to create an offscreen surface with size 1782,22

 

 

Renoise (registered Version 3.1) x64 is running on a machine with the following specs:

 

Betriebsystemname    Microsoft Windows 10 Home    
Version    10.0.14393 Build 14393    
Weitere Betriebsystembeschreibung     Nicht verfügbar    
Betriebsystemhersteller    Microsoft Corporation    
Systemname    HEROIII    
Systemhersteller    System manufacturer    
Systemmodell    System Product Name    
Systemtyp    x64-basierter PC    
System-SKU    SKU    
Prozessor    Intel® Core™ i7-6700K CPU @ 4.00GHz, 4001 MHz, 4 Kern(e), 8 logische® Prozessor(en)    
BIOS-Version/-Datum    American Megatrends Inc. 2202, 19.09.2016    
SMBIOS-Version    3.0    
Version des eingebetteten Controllers    255.255    
BIOS-Modus    Vorgängerversion    
Hauptplatinenhersteller    ASUSTeK COMPUTER INC.    
Hauptplatinenmodell    Nicht verfügbar    
Hauptplatinenname    Hauptplatine    
Plattformrolle    Desktop    
Sicherer Startzustand    Nicht unterstützt    
PCR7-Konfiguration    Bindung nicht möglich    
Windows-Verzeichnis    C:\Windows    
Systemverzeichnis    C:\Windows\system32    
Startgerät    \Device\HarddiskVolume1    
Gebietsschema    Deutschland    
Hardwareabstraktionsebene    Version = "10.0.14393.206"    
Benutzername    HEROIII\Wildo    
Zeitzone    Mitteleuropäische Zeit    
Installierter physischer Speicher (RAM)    32,0 GB    
Gesamter physischer Speicher    31,9 GB    
Verfügbarer physischer Speicher    27,5 GB    
Gesamter virtueller Speicher    104 GB    
Verfügbarer virtueller Speicher    13,7 GB    
Größe der Auslagerungsdatei    72,0 GB    
Auslagerungsdatei    C:\pagefile.sys    
Hyper-V - VM-Monitormoduserweiterungen    Ja    
Hyper-V - SLAT-Erweiterungen (Second Level Address Translation)    Ja    
Hyper-V - Virtualisierung in Firmware aktiviert    Ja    
Hyper-V - Datenausführungsverhinderung    Ja  



#2 Mark2

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Posted 05 January 2017 - 11:44

Judging from your machines specs you might be able to have/buy a card that can run without Asio4All. The Steinberg Asio driver is the best.

 

Ok but this will have nothing to do directly with Failed to create an offscreen surface with size 360,366

 

Just trying to find anything at all.



#3 toblerpone

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Posted 05 January 2017 - 14:13

If anything ever fails with the word 'graphics' in it, update/downgrade the graphics driver.



#4 TheBellows

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Posted 05 January 2017 - 16:40

toblerpone:  I might be mistaking, but aren't all these drivers updated automatically in Win10?

 

Maybe you can try the 32-bit version just to see if the same thing happens, i don't think it should make any difference, but can't hurt to try? Try running a 3d game, see if that works.

Maybe one of these links could lead you to a solution: 

https://support.micr...en-us/kb/279001

http://wccftech.com/...iver-conflicts/


Edited by TheBellows, 05 January 2017 - 16:40.


#5 toblerpone

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Posted 05 January 2017 - 19:13

TheBellows: Pretty sure they aren't unless you tick it in driver manufacturer's installer. Microsoft personally would not risk it.



#6 EatMe

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Posted 06 January 2017 - 00:29

The error code is a DirectX DirectDraw error code:

DDERR_UNSUPPORTEDMODE

The display is currently in an unsupported mode.


It also says that this happened while creating an offscreen surface, outside of the Renoise main window, possibly on your other monitor.

This may require you to
- install the correct video driver from the video card company's website
- install the correct motherboard part drivers from the motherboard company's website
- change your resolution (of both monitors) to a resolution (mode) supported in DirectX DirectDraw, e.g. not too small!

You can see details about DirectX DirectDraw diagnostics in the Display Tab by running this program:

dxdiag.exe (part of Microsoft DirectX)

to find out about DirectDraw functionalities being enabled in the Display Tab.
Also see the 64 bit diagnostics if you intend to use 64 bit with the bottom 64 bit button.

Edited by EatMe, 06 January 2017 - 00:49.

* website: eatme.pro
* discography: eatme.pro/music
* all Renoise projectseatme.pro/music/projects
* soundcloud: /eatme 
* some samples: this free breakbeat and another free breakbeat 
* more infoeatme.pro/about - please mention www.eatme.pro with a broadcast or share

+1

#7 DMC

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Posted 12 January 2017 - 09:59

Hi guys,

 

just to let you know: I am using a Focusrite Saffire Interface right now and with ASIO the problem seems to be gone. I think it is/was a problem with ASIO4ALL.

 

Thanks for the hints.