Hey all
Had a major computer fail and had to wipe everything. When I went to Backstage there were no options to download anything. I have Renoise paid through 4.2 but cant seem to see any builds, only the option to upgrad.
That didn’t seem right. would love any help.
Maybe that’s a cached version of the download page. Try force reloading it.
Just now; I was able to login to backstage and download the latest build without issue.
No luck
You should see a page that looks like this after logging in:
Wonder if there is a browser issue, could you try with a different brower perhaps?
Hopefully you didn’t give a copy to other people. Because your downloaded copies are signed to your registered name. If that’s the case it could be the Renoise team found that out and your license got invalid and the downloads vanished from your backstage account.
If it’s not that case maybe there was a payment issue in the past you haven’t noticed. In this case also the downloads are not available anymore.
This happened to me in the past when i bought the Redux license. After solving this issue when i payed my depts the dowloads for Redux were back again.
Definitely didn’t give a copy away. I paid up to 4.2 so assumed I’d be able to download that or older version.
I only have More builds but it shows no version. Then when I click on more Builds it is empty.
I tried Chrome, Brave and Edge. Still no luck
Hmm, well, backstage requires javascript.
Confirm javascript is enabled, and that any extensions aren’t blocking it.
It might help to check the error console within the browsers inspect tools.
Also, do you see ‘License Details’ to the right of the ‘Latest Stable Builds’ section?
Looks like an issue with Angular picking up your license @GentlemanBastard
Recommend to contact via:
Nice one, Way beyond my understanding.
I’ll ping support. thanks for the help
Maybe some adblocker or extension?
went through and checked them and all was normal
Turns out when I did a fresh install it put a trial of Macafee on. once I uninstalled it all popped up as expected. Thanks for the amazing support.
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